1. Where are you based?
We’re based in Lahore Pakistan
2. How do I Pay for My Order?
We offer a convenient Cash on Delivery (COD) service for your orders. Simply place your order online, and we’ll take care of the rest! Your package will be shipped via trusted couriers like TCS and M&P. When the courier arrives at your doorstep, they’ll collect the payment in cash, making your shopping experience seamless and hassle-free.
3. How can I return or exchange an item?
We accept returns and exchanges within [14 days] of purchase. To start the return process, simply contact our customer support team with your order number and reason for return.
4. Is it safe to shop on Al Musafah?
Your security is our top priority. We implement SSL encryption and trusted payment gateways to safeguard your personal and payment details, ensuring a safe and secure shopping experience every time.
5. Can I cancel my order after placing it?
If you wish to cancel your order, please contact our customer service team as soon as possible. Cancellations are only possible before your order has been shipped.
6. Do you ship internationally?
Yes, we offer international shipping to many countries. Please check our shipping policy for more details on countries we deliver to and shipping charges.
7. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team through email at [almusafah01@gmail.com], by calling [+92 302 0236664], or using the live chat feature on our website.