AL-MUAFAH Return and Refund Policy
At Al-Musafah, we do our utmost to make sure you are perfectly satisfied with what you buy. Nevertheless, if you are not 100% contented with your purchase for any reason, we provide an uncomplicated return and exchange process, which is mentioned below:
- Return & Exchange Period
You have the option of a return or exchange within a maximum of 14 days which start from the day you received your order.
- Return/Exchange Eligibility
To return or exchange products, you need to ensure that the items are not used.
- Processing Time
All the return and exchange requests will be instantly facilitated by us. The usual time is 5 days maximum but we always try to respond faster, not more than 3 days.
4. Delivery Charges
.Customers are responsible for any delivery charges incurred for exchanging products
5. Damaged or Defective Items:
If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us right away at almusafah01@gmail.com with photos of the issue, and we’ll make sure to resolve it promptly by either sending a replacement or issuing a full refund.
Thank you so much for choosing Almusafah! If you have any questions or need assistance, we’re here for you. Please don’t hesitate to reach out to us anytime.
for more info : almusafah01@gmail.com